Box Office Opening Times

Box Office Opening Times

For further enquiries – contact our Box Office team directly on gwynhall@celticleisure.org or call 0300 365 6677

Terms & Conditions

• Please note that tickets are non-refundable. No refunds will be given, except for cancelled events.
• Ticket postage is subject to a £1.50 charge.
• Cheques should be made payable to ‘Celtic Leisure’.
• Tickets may be collected from the venue or held at the venue until the day of the performance, during Box Office opening hours.
• Concession (children, students and senior citizens) rates are available on selected shows. Proof of status is required
• The management reserves the right to make any changes to the advertised programme, discounts and other price changes may be introduced without notice.
• The management reserves the right to refuse admission.
• The management reserves the right to provide alternative seats to those specified on the ticket.
• Reservations can only be held for a week, from the date of the booking.
• No reservations can be made for cinema.
• Reservations can not be made less than a week before the event is due to take place.
• No reservations will be held within a week of performance and will be released in the event of a sell out.
• If the reservation is not confirmed with payment, within the time limit, the venue reserves the right to cancel the reservation.
• Customer Information is collected and processed in compliance with the Data Protection Regulation May 2018

Access for people with disabilities
For any special requirements please discuss with the Box Office at time of booking. Service/Assistance dogs welcome.

We take part in the HYNT card scheme https://www.hynt.co.uk/en/ for Live events and the CEA card scheme https://www.ceacard.co.uk/ for Cinema screenings.

Wheelchair Users:
Please note the circle area is unsuitable for wheelchairs, prams or pushchairs. Please ask a member of staff if you require assistance.

Deaf or Hearing Impaired:
Special receivers for those with hearing impairment.

Returned Tickets for Re-sale

Gwyn Hall values theatregoers’ commitment in booking early and recognises that emergencies sometimes prevent attendance. The following service is available.

We may accept Tickets for re-sale but we are not able to guarantee that any Ticket offered for re-sale will find a new purchaser and we reserve the right to sell other unsold tickets before we attempt to re-sell your Ticket.

Re-sales are undertaken at your own risk.

The re-sale service is only available if the relevant Tickets are first returned by you to the Box Office at least 24 hours before the commencement of the performance. If the Tickets for re-sale are successfully re-sold by us you will receive a credit note to the value of the tickets less a £2 admin fee.

If the Tickets are not re-sold by us no credit note will be issued.

You must contact us to see if the Tickets that you have asked us to re-sell have been re-sold, as we will not contact you.

We recommend that any Tickets sent to us for re-sale purposes are sent by recorded delivery because Tickets and their safe keeping are your responsibility whilst they are in the post.  Tickets sent to us for resale purposes must be marked for the attention of the Box Office Manager.

Can’t find what you’re looking for?

For further enquiries – contact our Box Office team directly on gwynhall@celticleisure.org or call 0300 365 6677