Accessibility

The Gwyn Hall is a member of the Hynt National Access Scheme for our live performances and the CEA Card which is a national access scheme developed for UK cinemas. Please click on the links above for more information on both schemes.

There are 17 dedicated disabled spaces on the ground floor in Neath Multi-Storey Car Park. Car parking information can be found here

There is step free walkways from the multi-story car park leading to our front entrance, and all areas inside our venue served with a lift to all floors.

• Theatre Auditorium: There are two dedicated spaces for wheelchairs and companions in row A of the stalls. These seats are situated at either end of the row. The upper circle is available for certain shows on request for wheelchair users. Wheelchair spaces are available to book through the box office in person or over the phone. When booking a wheelchair space please let the box office know of any particular requirements, including companions.
• Studio Cinema: There are two dedicated spaces for wheelchairs and companions in row A of the Studio Cinema. These seats are situated at either end of the row. Wheelchair spaces are available to book through the box office in person or over the phone. When booking a wheelchair space please let the box office know of any particular requirements, including companions.
• Cinema POD: There are two dedicated spaces for wheelchairs and companions in row A of the Cinema POD. These seats are situated at either end of the row. Wheelchair spaces are available to book through the box office in person or over the phone. When booking a wheelchair space please let the box office know of any particular requirements, including companions.

• Ground Floor: There is one fully wheelchair accessible toilet with two ambulant toilets in the female and one ambulant toilet in the male.
• First Floor: There is one fully wheelchair accessible toilet with one ambulant toilet in the female and one ambulant toilet in the male.
• Second Floor: There is one fully wheelchair accessible toilet
• Third Floor: There is one fully wheelchair accessible toilet with one ambulant toilet in the female and one ambulant toilet in the male.

Live Theatre: We have a Sennheiser Infrared loop system to enhance your theatre experience.

• Cinema: Subtitled Screenings: We run regular subtitled screenings, showing a range of different films, so if you are deaf or hard of hearing, check them out! Not being able to hear the dialogue doesn’t mean you can’t enjoy a great movie. Please click here for more information
• Audio Description: We offer Audio Description on a select number of films each week. The normal film soundtrack is broadcast to speakers in the usual way, while a recorded narrator explains what’s happening on screen through personal headphones.

Relaxed Screenings:

People may experience many barriers when considering a trip to the cinema, and it’s our intention to break down these barriers and welcome everyone into a relaxed atmosphere. At a relaxed screening, the soundtrack volume is reduced, and low lights are left on. It’s fine to make noise, move around or leave the cinema. We also provide a designated “quiet” area outside the POD, should things become a bit too much or a little break is needed from the film. There are no adverts or trailers before the film so that customers can fully enjoy the main feature.

We want to be a welcoming Theatre and Cinema and recognise the right of customers to attend the venue with a service/assistance or emotional support dog.

Gwyn Hall allows Service Dogs (SD) and Emotional Support Dogs (ESD) to accompany their handler to any location in the building or facility where members of the public or persons are permitted.

We request that, if you plan to visit us with a SD or ESD, you notify us in advance of your visit and book your tickets in advance so we can ensure we can accommodate this.

Please click here for the policy and more information